Account Terms of Use​

 

ACCOUNT TERMS OF USE (the “Terms”)

 

1. General.

 

1.1 These Terms apply to your use and access of the Account (as defined below) provided by the Signify entity set out in Annex 2 below (“Signify”, “we”, “us”, “our”). “you” and “your” refers to the organization that has procured or will procure one or more subscriptions - directly from Signify or as an assignee for one or more  Applications. Below, we use capitalized words to indicate that these are defined terms. You can find the meaning of those in Annex 1. Individuals that accept these Terms do also on behalf of you. Do not use the Account if you do not agree with these Terms.

 

2. Account.

 

2.1 Signify will use commercially reasonable efforts to provide the Account to you in conformity with these Terms and the Documentation, including maintain safeguards appropriate for protecting the security, integrity, and confidentiality of Your Information.

 

2.2 You are allowed to use the Account for:

  • creation of a login email-address and password for the Account
  • logging-in to an Application for which you have received Application Credentials. Signify may provide access to certain Applications without requiring Application Credentials. Any access and use of an Application will be subject to additional terms and conditions set by Signify for such an Application
  • changing your Account password, or account settings like language and country from the My Account page; and
  • usage as further indicated in the Documentation

 

2.3 Accessing and using the Account requires you to set up that account. You will be responsible for:

  • the accuracy of the information submitted to us to setup your account
  • maintaining the confidentiality of your passwords and the security of your account
  • all activities that occur under your account. You shall prevent any unauthorized use of your account. You shall immediately notify us of any (suspected) unauthorized use or any other breach of security.

 

2.4 You shall not use the Account for any other purpose than the intended purposes confirmed by Signify or interfere with the proper working of the Account.

 

3. Personal Data; Cookies.

 

3.1 Where Signify is controller of your personal data (as defined in our privacy notice) it will only process your personal data  to the extent necessary for your use and access of the Account and any Application in accordance with and further as permitted  under Signify’s privacy notice, which may be accessed here: https://www.signify.com/privacynotice. Where applicable, additional privacy notices may be provided to you separately. Where Signify is the processor of your personal data as part of the performance of the Application, the terms and conditions applicable to that Application apply.

 

4. Ownership

 

4.1 Ownership of all intellectual property rights in the Account and Documentation remains with us, our Affiliates, our licensors or our suppliers. Except as expressly set forth differently herein, no other rights or licenses are granted or implied to be granted under any Signify intellectual property

 

5. Warranty and Liability

 

5.1 Disclaimer of Warranties: THE USE OF AND ACCESS TO THE ACCOUNT IS PROVIDED "AS IS" AND "AS AVAILABLE". SIGNIFY AND ITS AFFILIATES, PARTNERS, LICENSORS AND SUPPLIERS HEREBY EXPRESSLY DISCLAIM ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR ANY PARTICULAR PURPOSE, NON-INFRINGEMENT OF IPR, OR AS TO THE OPERATION OF THE INTERACT ACCOUNT. NEITHER SIGNIFY NOR ITS AFFILIATES, PARTNERS, LICENSORS AND SUPPLIERS WARRANTS OR MAKES ANY REPRESENTATIONS THAT (I) THE ACCESS TO AND/OR USE OF THE ACCOUNT WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR FREE, OR (II) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE ACCOUNT WILL BE CORRECT, COMPLETE, ACCURATE, SECURE, RELIABLE, OR OTHERWISE MEET YOUR REQUIREMENTS.

 

5.2 Signify will not be responsible to you for any indirect, consequential, punitive, special, or incidental damages. Signify’s total liability arising out of or relating to your use of the Account is limited to €50. These Terms of Use only limit our responsibilities as allowed by applicable law. 

 

5.3 You must Indemnify Signify its Affiliates and their respective suppliers against claims caused by a violation by you these Terms or the Documentation. 

 

6. Termination and suspension.

 

6.1 Signify is allowed to suspend or terminate your access and use of the  Account without liability if:

  • you act in violation of these Terms or the Documentation;
  • required by law or regulation or at the request of a relevant regulatory authority;
  • this is needed in Signify’s discretion to protect Signify's and/or your systems;
  • the Account is hampered by Force Majeure;
  • you do not have Application Credentials to any Application that requires such for more than one year or if you did not access your Account for more than 1 year;
  • in accordance with 7.2 in case you would object to a change of these Terms;
  • as described in the Documentation; or 
  • subject to Signify’s discretion.

 

6.2 Upon termination of your Account you are no longer allowed to use the Account with immediate effect. Provisions in these Terms and the Documentation that are destined to survive termination, will so survive.

 

7. Miscellaneous

 

7.1 The applicable law as indicated in Annex 2 govern these Terms and the Interact Account. Legal proceedings can be brought exclusively to the venue as indicated in Annex 2. If your country of domicile is not included in Annex 2, Signify will mean “Signify Netherlands B.V.” with exclusive venue in Amsterdam, The Netherlands. 

 

7.2 We may make any changes to the Terms and the Documentation from time to time that will be in effect for all Accounts from the effective date of such change. If a change to these Terms has a material adverse impact, we will notify you. If you object to such change by notifying us in writing within 30 days after our notification, we may either terminate your Account  or continue Your Account in which latter case the original Terms will remain in effect until the termination of your Account. Your continued use of Account without giving us notice of objections in accordance with the above, will constitute your consent to such modifications.

 

7.3 We may assign or delegate any rights and obligations hereunder without notice or your consent. 

 

7.4 The applicable Terms and Documentation constitute the entire agreement with respect to the use and access of the Account and supersede all prior understandings. 

 

7.5 You must notify Signify in writing of a claim within 30 days of the date of the event giving rise to the claim. Any lawsuit relating to a claim must be filed within 1 year of the date of such notification. All other claims will be null and void.

 

7.6 If a provision of these Terms is found to be invalid or unenforceable, the remainder will still apply and the parties to the Terms will try to substitute that provision by a provision that corresponds as closely as possible the originally intention.

Annex 1 - Definitions

Affiliate
an entity owned by, Controlling, Controlled by, or under common Control with, directly or indirectly, a party, where Control (or Controlling) means that more than fifty (50%) of an entity’s shares or ownership interest representing the right to make decision for such entity are owned or controlled, directly or indirectly, by another entity.
Application:
a software application made available by Signify or any of its Affiliates which can be accessed and used through the Account.
Application Credentials:
any username, identification number, password, security key, security token, PIN or other security code, method, technology or device used, alone or in combination, provided by or on behalf of Signify to verify an individual's identity and authorization to access and use an Application.
Documentation
documentation and instructions provided by Signify or posted on its website in connection with the Account (for example: user manuals and instructions), all as Signify may update from time to time.
Force Majeure
any event beyond the reasonable control of Signify, whether or not foreseeable at the time of the relevant creation of Interact Account, as a result of which Signify or its suppliers or other third parties on which the Account relies cannot reasonably perform its obligations, including acts of God, natural catastrophes including earthquake, lightning, hurricane, flooding or volcanic activities or extreme weather conditions, epidemics, pandemics, strikes, lock-outs, war, terrorism, political or civil unrest, riots, vandalism, industry-wide shortages, breakdown of plant or machinery, fault or loss of electricity supply, cyberattacks and hacking.
My Account page
A page where users can update their Account settings like password, language, country etc.
Indemnify
to defend and hold harmless Signify, its Affiliates and its suppliers and their employees, agents, successors, and assignees from and against all losses, liabilities, costs and expenses.
Account
A user account for access to and use of certain Applications as set out in these Terms, for example designated as a Signify Interact account or a Signify Dynalite account.
IPR
patents, utility models, registered and unregistered designs, copyrights, database rights, trademarks, domain names, trade secrets, know-how, semiconductor IC topography rights and all registrations, applications, renewals, extensions, combinations, divisions, continuations, or reissues of any of the foregoing.
Your Information
(i) all information, instructions and data provided by you to Signify to in relation to the Interact Account; (ii) any content, materials, data and information that you enter into the Interact Account.

Annex 2 - Signify entity, governing law and forum

Customer’s Country of domicile
Legal entity of the Signify group of companies
Applicable law
Venue
AMERICAS
Argentina
Signify Argentina S.A.
laws of Argentina
courts of Buenos Aires, Argentina
Brazil
Signify Iluminação Brasil Ltda
laws of Brazil
courts of São Paulo, Brazil
Canada

Signify Canada Ltd.

Cooper Lighting Canada Limited

laws of the Province of Ontario

 

courts of Toronto, Ontario, Canada
Panama, El Salvador, Caribbean, Ecuador
Signify Caribbean, Inc.
laws of Panama City
courts of Panama City, Panama
Chile
Signify Chilena S.A.
laws of Chile
courts of Santiago, Chile
Colombia
Signify Colombiana S.A.S.
laws of Colombia
courts of Bogotá (Colombia)
Mexico
Signify Mexico S.A. de C.V.
laws of México
courts of Mexico City
Peru
Signify Peru S.A.
laws of Peru
courts (and tribunals) of Lima, Peru
United States of America

Signify North America Corporation

Cooper Lighting, LLC (for Cooper Software Services)

Fluence Bioengineering Inc. (for Fluence Software Services)

Once Innovations Inc. (for Once Software Services)

laws of the state of New York, USA 

laws of the State of Georgia, USA

laws of the state of Delaware, USA

laws of the state of Minnesota, USA

courts of the state of New York, USA

courts of the state of Georgia in Fulton County, Georgia, USA

courts of the state of Delaware, USA

courts of the state of Minnesota, USA

Uruguay
Signify Uruguay S.A.
laws of Uruguay
courts (and tribunals) of Montevideo, Uruguay
EUROPE
Austria
Signify Austria GmbH
laws of Austria
courts of Vienna, Austria
Belgium
Signify Belgium N.V.
laws of Belgium
courts of Brussels, Belgium
Bulgaria
Signify Romania SRL
laws of Romania
courts of Bucharest, Romania
Croatia
Signify Romania SRL
laws of Romania
courts of Bucharest, Romania
Czech Republic
Signify Commercial Czech Republic s.r.o.
laws of the Czech Republic
courts of Prague, Czech Republic
Denmark
Signify Denmark A/S
laws of Denmark
courts of Denmark
Estonia
Signify Poland Sp.z.o.o.
laws of Poland
courts of Pila, Poland
Finland
Signify Finland OY
laws of Finland
courts of Finland
France
Signify France
laws of France
courts of Nanterre, France
Germany

Signify GmbH

Once GmbH (for Once Software Services)

laws of The Netherlands
courts of Amsterdam, The Netherlands
Greece
Signify Hellas S.A.
laws of Greece
courts of Athens, Greece
Hungary
Signify Hungary kft.
laws of Hungary
courts of Tamasi, Hungary
Ireland
Signify Commercial Ireland Ltd.
laws of Ireland
courts of Dublin, Ireland
Italy
Signify Italy S.p.A.
laws of Italy
courts of Milan, Italy
Latvia
Signify Poland Sp.z.o.o.
laws of Poland
courts of Pila, Poland
Lithuania
Signify Poland Sp.z.o.o.
laws of Poland
courts of Pila, Poland
Luxembourg
Signify Luxembourg S.A.
laws of Luxembourg
courts of Luxembourg
The Netherlands
Signify Netherlands B.V.
laws of The Netherlands
courts of Amsterdam, The Netherlands
Norway
Signify Norway A/S
laws of Norway
courts of Norway
Poland
Signify Poland Sp.z.o.o.
laws of Poland
courts of Pila, Poland
Portugal
Signify Portugal, Unipessoal Lda.
laws of Portugal
courts of Lisbon, Portugal
Romania
Signify Romania SRL
laws of Romania
courts of Bucharest, Romania
Russia
Signify Eurasia LLC
laws of Russian Federation
Moscow Arbitration Court
Serbia
Signify Romania SRL
laws of Romania
courts of Bucharest, Romania
Slovakia
Signify Slovakia s.r.o.
laws of the Slovak Republic
courts of Bratislava, Slovak Republic
Slovenia
Signify Romania SRL
laws of Romania
courts of Bucharest, Romania
Spain
Signify Iberia, S.L.U.
laws of Spain
courts of Madrid, Spain
Sweden
Signify Sweden AB
laws of Sweden
courts of Sweden
Switzerland
Signify Switzerland AB
laws of Switzerland
courts of Zurich, Switzerland
United Kingdom

Signify Commercial UK Limited

Telensa Ltd. (for Telensa Software Services)

laws of England
courts of London, England
Ukraine
Signify Ukraine LLC
laws of Ukraine
Ukrainian Economic Court
All European Countries (for Fluence Software Services)
Signify Products B.V. 
laws of The Netherlands
courts of Amsterdam, The Netherlands
ASIA, AFRICA AND PACIFIC
All African countries (excluding: Egypt, Libya, Morocco, South Africa and Sudan) 
Signify Products B.V.
laws of The Netherlands
courts of Amsterdam, The Netherlands
Armenia, Azerbaijan, Georgia, Kazakhstan, Kyrgyzstan, Mongolia, Tajikistan, Turkmenistan, Uzbekistan
Signify Products B.V.
laws of The Netherlands
courts of Amsterdam, The Netherlands
Australia
Signify Australia Ltd.
laws of New South Wales, Australia
courts of New South Wales, Australia
Bahrain
Signify Netherlands B.V. (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Bangladesh
Signify Bangladesh Limited
laws of Bangladesh
courts of Dhaka, Bangladesh
People’s Republic of China
Signify (China) Investment Co., Ltd.
laws of the People’s Republic of China
courts of Minhang District Shanghai, People's Republic of China
Egypt
Signify Egypt LLC
laws of the Arab Republic of Egypt
courts of Egypt
Hong Kong
Signify Hong Kong Ltd.
laws of the Hong Kong Special Administrative Region
courts of the Hong Kong Special Administrative Region
India
Signify Innovations India Limited
laws of India
courts of Gurgaon, Haryana, India
Indonesia
PT Signify Commercial Indonesia
laws of Republic of Indonesia
courts of South Jakarta, Indonesia
Iraq
Signify Netherlands B.V. (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Israel
Signify Hellas S.A.
laws of Greece
courts of Athens, Greece
Japan
Signify Japan GK
laws of Japan
courts of Tokyo, Japan
Jordan
Signify Netherlands B.V. (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Korea
Signify Korea Inc.
laws of Republic of Korea
courts of the Republic of Korea
Kuwait
Signify Netherlands B.V. (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Lebanon
Signify Netherlands B.V. (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Malaysia
Signify Malaysia Sdn. Bhd.
laws of Malaysia
courts of West Malaysia
Morocco
Signify Maroc SARL
laws of Morocco
courts of Casablanca, Morocco
New Zealand
Signify New Zealand Limited
laws of New Zealand
courts of Auckland, New Zealand
Oman
Signify Netherlands B.V. - (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Pakistan
Signify Pakistan Limited
laws of Pakistan
courts of Karachi, Pakistan
Philippines
Signify Philippines Inc.
laws of The Philippines
courts of Taguig City, Philippines
Qatar
Signify Netherlands B.V. - (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Saudi Arabia

Signify Saudi Arabia LLC (for Software Services provided to National Energy Services Company (NESCO) only)

Saudi Lighting Company Limited (for Software Services provided to any other legal entity than National Energy Services Company (NESCO))

laws of the Kingdom of Saudi Arabia
courts of the Kingdom of Saudi Arabia
United Arab Emirates
Signify Middle East Trading and Services L.L.C.
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Singapore
Signify Singapore Pte. Ltd.
laws of Singapore
courts of Singapore
South Africa
Signify Commercial South Africa (Pty) Ltd.
laws of Republic of South Africa
courts of the Republic of South Africa
Sri Lanka
Signify Lanka (Private) Limited
laws of Sri Lanka
courts of Colombo, Sri Lanka
Taiwan
Signify Taiwan Limited
laws of Taiwan, the Republic of China
district Courts of Taipei, the Republic of China
Thailand
Signify Commercial (Thailand) Limited
laws of Thailand
courts of Thailand
Turkey
Signify Aydınlatma Ticaret A.Ş.
laws of the Republic of Turkey
Istanbul central courts
Vietnam
Signify Vietnam Limited
laws of Vietnam
courts of Vietnam
Yemen
Signify Netherlands B.V. - (having its branch registered in Jebel Ali Free Zone)
laws of United Arab Emirates
courts of Dubai, United Arab Emirates
Version October 2026

Version History (Interact) Account Terms of Use

Version number and date

Interact Account Terms of Use - version 1.0 - June 2022