Serviceability is one of our top priorities when designing new products. And because LED luminaires require different processes compared to conventional luminaires, Service tag delivers the information you need where and when you need it.
Signify Service tag is a unique QR code-based asset identification system that makes each luminaire uniquely identifiable and provides installation, maintenance, and service part information that helps in asset management and serviceability.
Effortlessly register each luminaire and maintain records for better asset tracking
Instant access to detailed technical specifications for efficient asset management
Find compatible spare parts, making replacements straightforward and reducing downtime
Manage driver replacements with accurate light-level configurations
Adjust brightness and dimming settings based on specific needs to optimize energy usage
Access product manuals and troubleshooting guides anytime, anywhere
Detect issues early with real-time fault diagnostics, minimizing repair time
Simplify the service request process, ensuring a fast and effective resolution when support is needed
Review historical data to gain asset performance insights, helping in maintenance planning
Interested in activating the Multi-asset Manager? Contact your local Signify sales representative or customer care team.
By scanning the Service tag QR code located on the product label and registering the asset using the Signify Service tag mobile app, users can access product details, documentation, spare parts information, and maintenance records, as well as execute replacement workflows. Asset data is sourced directly from the factory and stored in the cloud.
Service tag is designed for a wide range of users, including project managers, maintenance and facility managers, installers, field engineers, and lighting operators. Users must download the app and activate their account to access its features.
The Mobile App is designed for field engineers to perform on-site activities, while the Web App is intended for desktop users. Tasks performed on either platform are synchronized seamlessly.
Additionally, the Web App (charges apply*) enables users to manage consolidated lighting assets per project through a map-based interface, generate reports, and conduct asset analysis.
Using Service tag APIs (charges apply*), asset data can be automatically integrated into other asset or lighting management systems.
Look for the Service tag QR code, either as a separate label or on the product label.
Typical QR code format:
Users can add service parts to a consolidated cart and request a quotation from an authorized distributor or Signify via email.
Yes, non-Signify luminaires can be registered using the Service tag Mobile App. However, functionality is limited compared to Signify luminaires.
Yes, this is possible when Service tag is activated for an Interact City project (charges apply*).
The app supports most iOS and Android smartphones running recent operating system versions. Required device features include a camera, GPS, and NFC.
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*Please contact your nearest Signify sales representative or reach out via the Signify contact form for more details.
