The ability to configure and install on-demand is an important feature of all Philips professional outdoor luminaires in Europe. Because the factory settings are open source and can be customized, you have the flexibility to configure the luminaire directly at the installation location to meet various lighting requirements.
Customer benefits include:
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The Service tag app is supported by devices running on:
iOS version 14 and higher. It is compatible with Iphone and Ipad.
Android version 9 and higher.
If you would like to program drivers using NFC, we are facing issues with multiple suppliers. Therefor in that case we recommend to use a selected set of mobile phones from Samsung, which we have used in our validation process and which give good user experience:
•Samsung Galaxy s9 (Android 10)
•Samsung Galaxy S10 (Android 11)
•Samsung Galaxy A51 (Android 10)
Other suppliers like Motorola, Huawei, OnePlus, Xiaomi and Redmi and LG have unreliable behaviour when we try to use them for programming Philips drivers via NFC using the service tag app running on Android 9 or higher.
For each luminaire the list of available spare parts are shown. This list can be unique per luminaire.
All relevant service parts (reference, description and type) relevant for a specific luminaire (service tag) are shown. The Service tag application recognizes eight different types of service parts
Service parts are ordered per type. By adding a part it is added to the cart, after which it can be sent to the relevant people for ordering.
The following customer documents are made available to the customer.
•Installation manual (sometimes called mounting instruction)
With Service tag data delivery service, we can provide you information about registered luminaires. This can either be Interact City or your own asset management system. In case you have your own asset management we will provide you an excel with relevant luminaire information (including location of the registered luminaire), via the data delivery service. Contact your local representative to get more information. This can either be a one-off exercise or repetitive, e.g. during the lifetime of a project.
We can collect information using the following criteria:
•GPS locations (e.g London area, identified by GPS coordinates
•Interact City site name
With this functionality customers can configure a luminaire by changing
•Source lumen package (with related power factor)
•Dimming profile of the original factory settings.
These settings are stored in the cloud, so if a driver is failing over the years, we will provide a spare driver with the adjusted settings, so that he will have the same light output as before. This functionality is applicable for luminaires for the outdoor market in Europe, produced after August 2019.
To get access to this functionality, a customer, identified by e-mail address needs to have an active service contract with Signify.