FAQ

Frequently Asked Questions

What are the Signify luminaire brands?

We have thoroughly evaluated our brands and product lines to ensure that we have the strongest, most relevant, and most robust portfolio to serve our customers. Each brand represents a distinct position in the market. Our focused approach brings clarity in brand positioning and ease in the selection process. Each brand will now hold a distinct position in the marketplace:

 

  • Color Kinetics: Dynamic and intelligent indoor and outdoor lighting for architectural and entertainment spaces
  • Gardco: Outdoor Architectural & Performance Lighting
  • Keene: Outdoor General Purpose Lighting
  • Lumec: Outdoor Urban, Roadway & Tunnel Lighting
  • Hadco: Outdoor Urban Residential & Landscape Lighting
  • Ledalite: Indoor Architectural Lighting Systems
  • Day-Brite CFI: Indoor Commercial & Industrial Lighting
  • Lightolier: Indoor Downlighting, Track & Decorative Lighting
Where can I find spec sheets and product information?
Product information including spec sheets can be accessed in the Luminaire Portfolio eCatalog. For discontinued products, click here to access archived spec sheets. For information on solutions from Color Kinetics, visit www.colorkinetics.com
Why can't I find my product?

Please troubleshoot the following items to ensure you are searching the Luminaires Portfolio eCatalog properly:

 

  • Make sure you are typing in the name correctly – punctuation and hyphens make a difference “Day-Brite” vs. “Daybrite”.
  • Make sure your spelling is correct.
  • Make sure you are searching for the product family and not the SKU, search functionality is at the product family level.
Additional search hints
When searching the eCatalog using the search text box, here are some hints to improve your results:

Partial search:

 
  • Typing 982 into the search box and pressing "go" will display all catalog numbers, family names or UPC codes containing 982.
  • As you type a search a suggested items box will display all catalog numbers, product codes and family names starting with those characters . Highlighting and selecting an item will redirect you to that specific page.

Wildcard search:

 
  • Wildcards like * and ? can be used to find a string of characters within data fields.
  • *LED displays all items ending with LED, where LED* displays all items beginning with LED.
  • 98?P4 displays all items that match this string with the exception of the question mark.
What should I do if I still can't find my product?
Please contact your Signify Sales Rep www.signify.com/wheretobuy or our general support Customer Service team at 800-555-0050.
How can I locate my local Signify sales representative?
Please visit our Where to Buy page for a listing of sales agents and authorized distributors
If a product is being rebranded or discontinued, will the warranty still be valid?
For previously purchased products, the warranty time period for that product will be honored. The warranty will not change with the brand/product changes. To view all Signify Luminaire brand warranties, please visit www.signify.com/warranties.
Who should I contact if there is a warranty concern?
Please fill out the form located on our Contact Us page to register your concern. You will receive an automated email with a case number, which will be managed by a member of our Customer Care team.

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