Bodine RMAs

Obtaining a Return Material Authorization (RMA)

1. Return Material Authorizations for materials manufactured by Signify shall only be issued by Signify located at 1125 Schilling Blvd E, Suite 108, Collierville, TN 38017 (1-888-263-4638).
2. Complete and accurate information about the nature of the material to be returned is required on the RMA form, which is found at the bottom of the page.
3. Return material requests are processed within two (2) business days of receipt.

Replacements

1. When replacements are required, a new purchase order must be submitted prior to the return of suspect material.
2. The purchase order shall be processed as a new order and shall be invoiced.
3. For returned material found to be defective, credit may be issued depending on the results of the evaluation.

Note: Sales agents shall not send “No Charge” replacements from their consigned stock.

Returning material to the factory

1. Shipping forms and instructions shall be provided with the Return Material Authorization.
2. The shipping form must be applied to all packaging as instructed or the shipment will be refused and returned at the expense of the shipper.
3. Customer shall be responsible for transportation costs to return material.
4. Material returned without an authorized RMA number will be refused and returned at the expense of the shipper.

Credit

1. Credit may be issued for returned material not needed, subject to a restocking fee. Material must be unused and in original packaging.
2. Credit may be issued for returned material as a result of Signify error. Material must be unused and in original packaging.
3. Credit may be issued for material returned under warranty depending on the results of our evaluation.
4. Credit will not be issued if returned material is found to be functional.
5. Material returned outside of the warranty period will not be considered for credit and will be recycled by Signify.
6. Credit shall not include costs associated with transportation, installation or any other charges.
7. Customers are not authorized to take debits.
8. Signify authorized credits will be issued within 10 business days from receipt of material.
9. Customer will be notified if credit will not be authorized by Signify within 10 business days from receipt of material.
10. Credit for returned material of large quantities relating to job problems may take longer to process.

Restocking fees

1. Material returned as a result of item not needed shall be subject to a minimum 25% restocking charge. Material must be unused and in original packaging.
2. Special built to order products shall be subject to higher restocking fees. These products include, but are not limited to, the following product lines: Cold Pak, Inverters, and GTD20A.

RMA form

After you have read the terms above, you may choose to agree and continue to the RMA form.

Signify's obligations under this standard warranty are subject to the following conditions:
 

1. Proof of purchase
Customers must retain proof of purchase and make it available for inspection upon request.
 

2. Timely warranty claims and documentation
Customers must submit warranty claims to Signify promptly, and no later than 30 days after discovering the alleged defect.
Customers must also provide adequate records of the product's operating history, including at a minimum:
a. The product name and/or type number;
b. Details of the alleged defect, including the number and percentage of failures and, where applicable, the date code of the failure;
c. The invoice date and, if installation was performed by Signify, the installation date; and
d. Details of the application, installation location, actual operating (burning) hours, and the number of switching cycles.