Warranty

Here you can download our product warranty information for Advance products.

Advance lighting technology warranty information

Signify’s obligations under this standard warranty are subject to the following conditions:

1. Proof of purchase

Customers must retain proof of purchase and make it available for inspection upon request.

2. Timely warranty claims and documentation

Customers must submit warranty claims to Signify promptly, and no later than 30 days after discovering the alleged defect. Customers must also provide adequate records of the product’s operating history, including at a minimum:

a. The product name and/or type number;

b. Details of the alleged defect, including the number and percentage of failures and, where applicable, the date code of the failure;

c. The invoice date and, if installation was performed by Signify, the installation date; and

d. Details of the application, installation location, actual operating (burning) hours, and the number of switching cycles.