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Sales support
OEMs
Existing OEM customers - 24/7 access to order inquiries is available via the MyLighting Portal
For Order management support or order related inquiries:
Call - 800-372-3331 (Mon-Fri: 8am to 8pm EST) - Press 3 for Order management and order inquiries
Email - OEMSupport@signify.com
Contractor or distributor
Order Related Inquiries: (24/7 access)
Where to buy replacement drivers
Technical or warranty support
800-372-3331 (Mon-Fri: 8am to 8pm EST)
- Press 1 for technical support
- Press 2 for warranty support
Or, use the service form below.
Signify’s obligations under this standard warranty are subject to the following conditions:
1. Proof of purchase
Customers must retain proof of purchase and make it available for inspection upon request.
2. Timely warranty claims and documentation
Customers must submit warranty claims to Signify promptly, and no later than 30 days after discovering the alleged defect. Customers must also provide adequate records of the product’s operating history, including at a minimum:
a. The product name and/or type number;
b. Details of the alleged defect, including the number and percentage of failures and, where applicable, the date code of the failure;
c. The invoice date and, if installation was performed by Signify, the installation date; and
d. Details of the application, installation location, actual operating (burning) hours, and the number of switching cycles.
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