“We also found that, with these legacy systems, the complexity involved for installers was off the chart. Installers who wanted to enter the sector had to attend costly training sessions to receive information that dated quickly. And even if they managed to find these qualified people, the disruption to their small business clients was extremely challenging. Installers needed to access ceilings, dig holes in walls, repair plaster, and add bulky cabinets that would house smart lighting controls. This, for SMEs, is not acceptable. We knew there was a better way,
“And we wanted to support our installer community, too, to be able to offer more added value services with faster installation times and a better margin.”
IDC’s Marta Muñoz Méndez-Villamil agrees on the importance of a close relationship with the installer community.
“Signify has invested in training the installers themselves, to ensure that they are fully equipped when bringing the solution to the user. They’ve created an online platform to provide modular training to the installers on a regular basis, and it is available worldwide.”
"Together with its partner network of electrical distributors, Signify extensively supports installers, who realize and service local SME projects. Providing this level of local support to customers is often a challenge for those wanting to offer IoT solutions to the SME sector. This is actually a great example of how listening to customer needs and adapting the solution to the market requirements can drive value across the entire chain.”
Read more about Interact Pro, or watch the Smart lighting for smart SMEs webinar here.