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    FAQ

    Frequently Asked Questions

    What are the Signify luminaire brands?

    We have thoroughly evaluated our brands and product lines to ensure that we have the strongest, most relevant, and most robust portfolio to serve our customers. Each brand represents a distinct position in the market. Our focused approach brings clarity in brand positioning and ease in the selection process. Each brand will now hold a distinct position in the marketplace:

     

    - Gardco: Outdoor Architectural & Performance Lighting

    - Stonco: Outdoor General Purpose Lighting

    - Lumec: Outdoor Urban, Roadway & Tunnel Lighting

    - Hadco: Outdoor Urban Residential & Landscape Lighting

    - Chloride: Exit & Emergency Lighting

    - Ledalite: Indoor Architectural Lighting Systems

    - Day-Brite: Indoor Commercial & Industrial Lighting

    - Lightolier: Indoor Downlighting, Track & Decorative Lighting

    Where can I find spec sheets and product information?
    Product information including spec sheets can be accessed in the Signify product catalog. The spec sheet archive shown above, has been created for any products that have been discontinued to ensure customers have access to important product information.
    Why can't I find my product?

    Please troubleshoot the following items to ensure you are searching the Luminaires Portfolio eCatalog properly:

     

    - Make sure you are typing in the name correctly - punctuation and hyphens make a difference “Day-Brite” vs. “Daybrite”.

    - Make sure your spelling is correct.

    - Make sure you are searching for the product family and not the SKU, search functionality is at the product family level.

    Additional search hints
    When searching the eCatalog using the search text box, here are some hints to improve your results:

    Partial search:

     
    - Typing 982 into the search box and pressing "go" will display all catalog numbers, family names or UPC codes containing 982.

    - As you type a search a suggested items box will display all catalog numbers, product codes and family names starting with those characters . Highlighting and selecting an item will redirect you to that specific page.

    Wildcard search:

     

    - Wildcards like * and ? can be used to find a string of characters within data fields.

    - LED displays all items ending with LED, where LED* displays all items beginning with LED.

    - 98?P4 displays all items that match this string with the exception of the question mark.

    What should I do if I still can't find my product?
    Please contact your Signify Sales Rep www.signify.com/wheretobuy or for Luminaire Customer Service 1-800-334-2212 or for Lamps, Ballasts and Controls Customer Service 1-800-937-5483.
    How can I locate my local Signify sales representative?
    You can visit the Signify Sales Locator www.signify.com/wheretobuy to find your local Signify sales representative. We are currently working on an updated Distributor Locator and that will be available in the near future.
    If a product is being rebranded or discontinued, will the warranty still be valid?
    For previously purchased products, the warranty time period for that product will be honored. The warranty will not change with the brand/product changes. To view all Signify Luminaire brand warranties, please visit www.signify.com/warranties.
    Who should I contact if there is a warranty concern?
    Please fill out the form located on our Contact us page to register your concern. You will receive an automated email with a case number, which will be managed by a member of our Customer Care team.

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