Factory buildings with bright lighting at night

Quality is how we differentiate

About us

No matter where in the world our products come from, they meet the same high standards. We work closely with suppliers to ensure strict compliance and consistency throughout our supply chain.
 

The result? Lower total cost of ownership through extended product life, fewer failures, and responsive support that keeps your operations running and your customers happy.
 

 

Quality starts at the design table - but it doesn’t stop there

We integrate requirements early, identify risks before they become issues, and validate designs thoroughly. 

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Our quality engineers...

ensure that our products meet global standards

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Our reliability specialists...

predict performance over the entire product lifetime using models refined by decades of field data

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Our local field quality teams...

respond quickly when issues arise

A comprehensive, end-to-end design framework
 

With Advanced Product Quality Planning (APQP), our globally standardised methodology for product and process design, we build quality into our products from the ground up.

Compliance and responsibility are non-negotiable
 

At Signify, we adhere to all mandatory standards and regulations while embracing a broader commitment to responsible and sustainable business practices.

Regulatory excellence

Comprehensive documentation and verification systems ensure compliance with local and regional safety, EMC, performance, digital, and controlled substances regulatory frameworks.

Responsive customer support
 

Our commitment to quality extends well beyond production, ensuring customers receive responsive support wherever they are located.

Upholding the highest industrial quality standards
 

Our global manufacturing operations uphold the highest quality standards through a combination of on-site expertise and coordinated oversight. With manufacturing facilities in Poland, China, Mexico, and Brazil, we leverage decades of experience inherited from our Philips heritage to deliver consistent quality across all locations.

Factory quality organisation

Each factory site maintains high quality standards with:

  • Dedicated quality teams 

  • Process control, in-line inspection, and testing

  • Compliance with manufacturing specifications

  • Non-conformance resolution

  • Operational excellence initiatives by region

Global coordination

We ensure alignment across all production locations globally with:

  • Strategic direction and standardised methodologies 

  • Best practice sharing and technology transfer 

  • Consistent quality standards

Supplier quality management

Our external suppliers must:

  • Pass qualification audits

  • Provide documented evidence of process capability

  • Demonstrate reproducible manufacturing without interruption

Prevention and problem-solving

We employ structured approaches to prevent quality issues, including:

  • Early supplier engagement

  • Rigorous qualification processes

  • Regular performance evaluation

  • Rapid containment of issues via the 8D problem-solving process

  • Root cause analysis

  • Implementation of permanent corrective actions

Continuous development

Our supplier development program ensures our supply chain consistently delivers products at optimal cost with high reliability through:

  • Dedicated training 

  • On-site audits

  • Lean implementation support

Reliable solutions, consistent performance
 

Our comprehensive reliability engineering approach ensures that our lighting solutions perform consistently throughout their expected lifetime.

Extensive qualification testing

Extensive qualification testing

Our state-of-the-art reliability laboratories offer dry heat and cold testing, thermal cycling and shock, damp heat exposure, and life testing. We simulate years of operation under extreme conditions, identifying issues before products reach customers.

Predictive modelling

Predictive modelling

Our proprietary reliability prediction tools integrate industry-standard statistical models with insights from over 125 years of lighting industry experience, and continuously evolve and refine to identify failure patterns before they affect customers.

Technical expertise

Technical expertise

White papers on LED driver lifetime, thermal management, and system reliability demonstrate our commitment to transparency and technical leadership.

Closed-loop validation

Closed-loop validation

Reliability predictions are continuously validated against actual field performance. Failure analysis from returned products feeds directly into model refinement and design improvements.

Support every step of the way – partnering with you to shape the future of lighting

When you partner with Signify, you become part of our team, gaining benefits that go far beyond top-of-the-line lighting products and components.

Our partnership includes:

  • Design-in assistance

  • Training and onboarding

     

Let’s illuminate the future, together.

Contact us

  • Configuration tools and documentation

  • Ongoing technical support