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Quality is how we differentiate

No matter where in the world our products come from, they meet the same high standards. We work closely with suppliers to ensure strict compliance and consistency throughout our supply chain.

The result? Lower total cost of ownership through extended product life, fewer failures, and responsive support that keeps your operations running and your customers happy.

Quality starts at the design table - but it doesn't stop there

We integrate requirements early, identify risks before they become issues, and validate designs thoroughly.

Our quality engineers...

Ensure that our products meet global standards.

Our reliability specialists...

Predict performance over the entire product lifetime using models refined by decades of field data.

Our local field quality teams...

Ensure fast, local support when you need it.

A comprehensive, end-to-end design framework

With Advanced Product Quality Planning (APQP), our globally standardized methodology for product and process design, we build quality into our products from the ground up.

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Efficient design and development

Structured processes optimize product and process design while reducing time-to-market and development costs.

Hand pointing at charts and data on screen

Clear requirements definition

Systematic translation of customer requirements, verified and validated throughout development.

Proactive risk management

Early identification and mitigation of potential design, manufacturing, and field performance risks before issues arise.

Cross-functional collaboration

Enhanced communication and coordination among engineering, quality, manufacturing, and supply chain teams.

Continuous improvement

Data-driven decision-making through rigorous testing, validation protocols, and failure-mode analysis.

Compliance and responsibility are non-negotiable

At Signify, we adhere to all mandatory standards and regulations while embracing a broader commitment to responsible and sustainable business practices.

Regulatory excellence

Comprehensive documentation and verification systems ensure compliance with local and regional safety, EMC, performance, digital, and controlled substances regulatory frameworks.

Beyond legal requirements

We proactively phase out substances that pose serious or irreversible harm to human health or the environment. Our regulated substances list (RSL) meets or exceeds legislative mandates.

Technical standards compliance

Our products undergo rigorous testing to fully adhere to global standards for electrical safety (IEC, UL, EN), performance, electromagnetic compatibility (EMC/EMI), and photometrics.

Global consistency

We enforce a single global policy where the most stringent requirements apply worldwide, regardless of local regulations. This ensures consistent quality and safety standards across all markets and protects both customers and the environment comprehensively.

Continuous improvement

Our compliance engineering team continuously monitors and contributes to emerging regulations, scientific developments, and industry best practices. We integrate customer feedback to ensure that new standards address real market requirements.

Responsive customer support

Our commitment to quality extends well beyond production, ensuring customers receive responsive support wherever they are located.

Local presence, global standards

Our field quality teams connect customers with our organization, combining deep local market knowledge with consistent global quality standards. Their proximity enables fast on‑site support and swift issue escalation when needed.

Rapid response capability

When issues occur, our teams respond quickly to support customers, contain risks, and collect failure data - feeding insights directly into continuous improvement and prevention worldwide.

Closed-loop learning

Field feedback and real‑world performance data flow back into development through closed‑loop processes. This ensures better designs, higher reliability, and ongoing product improvements driven by actual customer experience.

Digital transformation

Advanced digital tools, such as remote diagnostics, digital case management, and data analytics, enable faster resolution while maintaining the personal support customers expect.

Universal support commitment

Wherever Signify OEM products are made or purchased, customers have access to local after‑sales support, ensuring consistent service quality across all markets.

Upholding the highest industrial quality standards

Our global manufacturing operations uphold the highest quality standards through a combination of on-site expertise and coordinated oversight. With manufacturing facilities in Poland, China, Mexico, and Brazil, we leverage decades of experience inherited from our Philips heritage to deliver consistent quality across all locations.

Factory quality organization

Each factory site maintains high quality standards with:

Dedicated quality teams

Process control, in-line inspection, and testing

Compliance with manufacturing specifications

Non-conformance resolution

Operational excellence initiatives by region

Global coordination

We ensure alignment across all production locations globally with:

Strategic direction and standardized methodologies

Best practices - sharing and technology transfer

Consistent quality standards

Supplier quality management

Our external suppliers must:

Operate under stringent requirements defined in our supplier quality manual

Pass qualification audits

Adhere to Production Part Approval Process (PPAP) requirements

Provide documented evidence of process capability

Demonstrate reproducible manufacturing without interruption

Prevention and problem-solving

We employ structured approaches to prevent quality issues, including:

Early supplier engagement

Rigorous qualification processes

Regular performance evaluation

Rapid containment of issues via the 8D problem-solving process

Root cause analysis

Implementation of permanent corrective actions

Continuous development

Our supplier development program ensures our supply chain consistently delivers products at optimal cost with high reliability through:

Dedicated training

On-site audits

Lean implementation support

Reliable solutions, consistent performance

Our comprehensive reliability engineering approach ensures that our lighting solutions perform consistently throughout their expected lifetime.

Extensive qualification testing

Our state-of-the-art reliability laboratories offer dry heat and cold testing, thermal cycling and shock, damp heat exposure, and life testing. We simulate years of operation under extreme conditions, identifying issues before products reach customers.

Predictive modeling

Our proprietary reliability prediction tools integrate industry-standard statistical models with insights from over 125 years of lighting industry experience, and continuously evolve and refine to identify failure patterns before they affect customers.

Technical expertise

White papers on LED driver lifetime, thermal management, and system reliability demonstrate our commitment to transparency and technical leadership.

Closed-loop validation

Reliability predictions are continuously validated against actual field performance. Failure analysis from returned products feeds directly into model refinement and design improvements.

Support every step of the way – partnering with you to shape the future of lighting

When you partner with Signify, you become part of our team, gaining benefits that go far beyond top-of-the-line lighting products and components.

Our partnership includes:

Design-in assistance
Training and onboarding

Configuration tools and documentation
Ongoing technical support

Let's illuminate the future, together.

Contact us