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    Coronovirus (2019-nCoV)

    The coronavirus has spread to many countries and territories around the world. Our thoughts are with those who are impacted while we are taking all precautions to safeguard the health, wellbeing and safety of our employees and others affected. We take the situation very seriously. We also have a dedicated project team in place to monitor, assess and prepare plans in case our business processes get impacted. Our goal is to mitigate impact and continue to service our customers with the products they need.

    Frequently Asked Questions

    What preparations have been put in place at Signify to mitigate impact in the supply chain?
    We are committed to ensuring continuity of our service. We have a dedicated team in place to identify and address potential issues early to mitigate disruptions to the supply chain. We are connecting with our suppliers in China and, in parallel, monitor and steer inventories to avoid any gaps in supply as far possible. In case the situation impacts our supply, we will source from alternative suppliers, where possible.
    Could there be any impact on the lead times for delivery to Signify’s customers?
    We are committed to ensuring continuity of our service. Please note that our highest priority is to continue to deliver and service your business in the way you are used to. In case the situation changes and our supply get impacted, our Sales and Order Management teams will inform customers which products are affected.
    How much of your products / components are sourced from and produced in China?
    China is an important market and supplier of components and end-products. In case needed, and possible, we will source at alternative suppliers.
    Which countries are potentially involved with regards to supply issues?
    China is an important market and supplier of components and end-products, and its products are marketed worldwide. In case needed, and where possible we will source products and components at alternative suppliers outside the impacted area.