Questions and Answers

Questions and Answers on 3D Printing webinar

What happens with the warranty?: 3D printed products are produced under the Philips brand and will follow the standard warranty policy. For Europe you can find this here:

https://www.lighting.philips.com/main/support/support/warranty
Where can we buy these luminaires?: For professional luminaires you can contact your local Signify representative or any partner that works with lighting products under the Philips brand. An alternative is to explore our visual online configurator and contact us: https://www.tailored.lighting.philips.com/en/MS-Series/default.aspx

For consumer you can buy the luminaires online when you are based in Belgium, Germany or The Netherlands: https://www.mycreation.lighting.philips.com/en/

We will gradually roll out to other European countries in 2020
It appears you are printing parts for pendants that can be stacked to create multiple colors in one luminaire?: YES
Is there any risk of material yellowing / degradation?: We use UV stabilized polycarbonate. The portfolio developed is mainly used for indoor applications where the UV exposure is limited. Therefor our products are suitable to last for many years in these environments without yellowing.
What is approximately the percentage of rejects when printing?: We do not disclose this information
Is there any price list?: For consumer luminaires: https://www.mycreation.lighting.philips.com/en/

For professional luminaires: Contact your local lighting partner or us https://www.tailored.lighting.philips.com/en/MS-Series/default.aspx
Do you use Spots 3D on tracks already?: Yes we do. Like Marks & Spencer for instance, the case we discussed in the webinar. You can find our portfolio here: https://www.tailored.lighting.philips.com/en/MS-Series/default.aspx
Is there a minimum order quantity (MOQ) for 3D printing products?: For all options you can find on our website there is no limited order quantity.

https://www.tailored.lighting.philips.com/en/series.aspx
What about the rectangular fixture along the track? Is it a 3D printing fixture too?: The rectangular fixture on the track, in the image from Marks & Spencer, is NOT a 3D printed product from the Philips brand
Can you clarify in the M & S retrofit project, were the tracks and track fixtures 3D printed?: Track projectors are 3D printed. As well as the downlights. The tracks are not 3D printed. More info on the 3D printed projectors you can find here: https://www.tailored.lighting.philips.com/en/MS-Series/default.aspx
Many excellent compelling reasons to integrate 3D printing to one's lighting toolkit. Ironic that high tech can take us back 100 to 200 years to "Cottage Industry" due to low investment and easy learning curve for small businesses.: Thank you for sharing your thoughts
Low heat LEDs and additive manufacturing in polycarbonate. A designer’s match made in heaven. Refreshing to see a webinar that exploits SSLs unique design potentialities.: Thank you.
What technology of 3D printing does Signify use?: We do not disclose this information
Nice presentation! What amount of light can be generated from a 3D-printed luminaire? E.g. can it match the output of a 70W CDM luminaire yet?: The available luminaire lumens depend on the product type. It is more related to the available LED technology than the 3D print technology:

Our 3D printed track projectors can have an output of 3700 lumens from the luminaire.

Our 3D printed downlights can have an output of 4000 lumens from the luminaire – these downlights will be launched in April

https://www.tailored.lighting.philips.com/en/series.aspx
Do you have a website to see the models?: https://www.tailored.lighting.philips.com/en/series.aspx

https://www.mycreation.lighting.philips.com/en/
'Printing' vs 'Copying' do you see scope for this?: 3D printing provides many new possibilities to create atmospheres through the combination of various materials, colors and textures. As such we see more value in exploring these new opportunities with our partners and customers. Another differentiator is speed. Especially in businesses with demanding response times, like retail, we are able to respond quickly and co-develop with our customers. Part of the existing solutions may be replaced due to these fast response times and the benefit of the lower carbon footprint for 3D printing versus for instance die casting.
Is the cost associated with the viability of 3D printing based on volume that is to say if one selects outside of the standard catalogue items?: Designing & developing new 3D printed products does not require investments in molds like with traditional die casting or injection molding processes. Therefor it is quicker to develop and more affordable. New 3D product development does require design and R&D efforts – like with traditional manufacturing - which need to be justified.
What kind of printer are you using?: We do not disclose this information
Is there a scale limitation to what can be 3D printed? Many of your pendants, other shades seem to be quite small.: Our current offer of pendants goes up to 500 mm which suits most applications. More than 600mm is, at this point in time, not available from the Philips brand.

In theory there is no scale limitation. Concrete houses and bridges are being printed. It is related to the business case. What applications require pendants with a diameter >600mm versus the efforts and investments need to be put in place to create and produce these products.
Can we implement same 3D printing for linear customizations as well?: We are constantly exploring new opportunities. 3D printed linear form factors we have not available yet
Will the 3D printing technology be used for other product lines of Signify in the future?: 3D printing is a new technology we are constantly exploring for new innovations, also for other product lines.
Please tell us about the manufacturing setup. How you produce housing and reflectors?: We do not disclose this information
Will the Online ordering be available for other markets in the future or will it just be for the Benelux Market?: Online ordering is already available in Germany and Belgium. During 2020 we will gradually roll out to other European countries.
Can it be produced in large scales?: Yes, as you have seen in the Marks & Spencer case where 20,000 products are being replaced.
Are the reflectors (shades) limited to size, shapes?: You can play with various (though not unlimited) shapes here:

https://www.tailored.lighting.philips.com/en/series.aspx

https://www.mycreation.lighting.philips.com/en/
How long before aluminum (heat sink materials) becomes commercially viable for manufacture?: Our capabilities today are in polycarbonate, resistant to high temperature and highly durable. As you have seen in the webinar Volkswagen is already printing metal parts on an industrial scale. So it is not hard to imagine heatsinks being printed as well.
Good evening. Thanks for sharing! As the future looks very interesting for 3D printing, is there some development for printing a dome for a planetarium? I mean, the whole dome, part by part emphasizing the shape, size and color of the particles that form the reflecting surface. Thank you very much.: Interesting thought, I am not aware of a company that can support you in this project
Is there any photometry available of these luminaires?: Yes, these can be found on our website, select the product you are interested in and select downloads. You will be directed to the bottom of the page.

https://www.tailored.lighting.philips.com/en/series.aspx

Questions and Answers

Questions and Answers on 3D Printing webinar

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